Frequently Asked Questions

You ask, we answer

1.What is is an eCommerce website, designed to bring all your desired products right at your doorstep in the most convenient way possible. At H2O, we aspire to deliver herbal skin care happiness to all our customers. Our services reach out to customers all over Bangladesh, becoming the most preferred online herbal skincare products shopping platform.

2.Are the Products Genuine?’s loyal customer base, trust and prefer to shop from H2O whenever they need any product. H2O offers a guarantee of original and genuine products.

3.How do I buy from

Our website is designed to make your shopping experience fun, fast, easy and reliable. Placing an online order at is very fast and easy. 

4.How do I Pay?

We have various methods of payment options available for your best convenience. You can pay using bKash, Nagad, Rocket, Online Banking, Debit/Credit Cards and obviously Cash on delivery for Dhaka city only.

5.Can I return a product if I am not satisfied?

As we have sale home made herbal products customer cannot return their products unless it damaged or wrong products then a 3 Day Easy Return policy for wrong or damaged products which are sold online to ensure that our customers are completely satisfied with their purchase.

6.Is My Account Information Secure?

All Your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database. If you have any concern regarding our protection system, please visit our Privacy Policy to learn more about information security at

7.Are you licensed for legal operations online? is a licensed, authorized, and fully protected website which offers safe and secure transactions for our valued customers. Our business is licensed and regulated with the highest priority for the protection of your information and serving you at the most convenient.

8.Do You Ship Internationally?
Not currently.
9.How Long Will It Take To Get My Package?
We usually ship package inside Dhaka 2/3 days within and outside Dhaka 5/7 days within.
10.Do I need an account to place an order?
Yes you need an account for place an order its very simple to register.
11.How Do I Track My Order?
Once delivery company pick up you package from H2O you will be notified via sms and package tracking link.

We’re Here to Help ! Contact us

We’re Here to Help ! Contact us

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